Privacy Statement

In Memory Microsite Privacy Policy

The Mater Foundation trading as Mater Hospital Foundation (referred to below as we, our or us) is the owner and operator of (the Website). We are committed to respecting your privacy. This statement explains our policy regarding the personal information we collect from you from forms you complete and submit to us, information you provide to us over the telephone and/or in connection with your use of our website. It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them. To read our full privacy policy refer to

Who We Are

We are The Mater Foundation, trading as The Mater Hospital Foundation, an Irish Registered Charity – CHY9768, CRO 108518, RCN 20024505. We were established in 1985 as the official fundraising body of the Mater Misericordiae University Hospital.
For the purposes of GDPR, the data controller is The Mater Hospital Foundation as defined above.

If you have any questions about this Privacy Statement or our Data Protection polices, you can contact us at: Data Protection Officer:
If you have any questions about your tribute page or donation or would like to contact a member of the fundraising team, you can contact us at:
Email: Phone: 01 830 3482.

How this policy works

We may be collecting personal information from you because you are:

  • The page administrator of the deceased and you have been given your personal information using the website/service to make a donation and create a tribute page in memory of the deceased.
  • A donor/supporter using the Website/service to make a donation in memory of the deceased.
  • A donor/supporter using the Website/service to make a general donation.
  • The page administrator of a fundraising event and you have been given your personal information using the website/service to create a fundraising page/event.
  • A donor/supporter using the Website/service to make a donation to a fundraising event page.

What information Do We Collect?

When you use our service to create an in-memory page, post content, make a donation or add an event, we will need to collect personal information about you. Personal information is information that can be used to identify you such as name or address.

We may collect and use the following kinds of personal information: name, email address, postal address, telephone number, mobile telephone number. We may also collect personal information if you purchase additional products or services from us.

We will also collect information on how you interact with our website, in memory pages and dedications that are shared through our service. This information helps us to make our service easier to use for the people who visit it and may include your IP address, geographical region and other traffic and communication data. We also use Cookies to collect data – refer to our Cookie Policy - Mater Foundation.

If you use your credit or debit card to make a donation or pay for additional services, we will need to share your data with a third party to enable this processing. We will ensure that this is done securely and in accordance with the Payment Card Industry Data Security Standard and we do not store your payment card details.

If you are using our service on behalf of someone else, either as a user or a Page Administrator, for example to create an in memory page on their behalf, then before you disclose the personal information of another person you must obtain that person’s consent to both the disclosure of their personal information and its use in accordance with this privacy policy.

The categories of data we may collect are the following types of personal information from you either via the Website, via paper forms, by email or over the telephone:

You are not required to provide any of the personal information described above to us, however, if you do not do so, you may not be able to use the full functionality of the Website or our services.

Legal Basis for Data Processing

Change of purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

How Do We Use This Information?

We will use the information that you provide:

  • to provide you with the services, products or information you have requested.
  • to process any donation(s) we may receive from you;
  • to identify visitors and contributors to our websites so we can provide a more personalised experience when you use our service;
  • for administration purposes, e.g. we may contact you about a donation you have made; 
  • for internal record keeping, such as the management of feedback or complaints;
  • to analyse and improve the services we offer;
  • to block disruptive use of our website, record website traffic or report offensive or defamatory content;
  • where it is required or authorised by law.

Sharing Your Information With Administrators – Tribute Service

Each in memory page that is created has an administrator called a Page Administrator. This is the person (or people) that have agreed to oversee a tribute, including its appearance and privacy settings.

All Page Administrators are bound by the terms and conditions for use including the privacy policy.

Anyone who wishes to contribute to an in memory page by uploading messages, stories, or pictures will be registered on the service the first time that they choose to do this.  Their name and contact details will be shared with the Page Administrator(s) so that they can review their contribution and thank or contact them about it.

Supporters can donate anonymously if they choose, otherwise their name and contact details will be shared with the In Memory Administrator(s) so that they can be thanked for donating.

Sharing Your Information With Administrators – Dedications Service

Each in memory page that is created has a page administrator who manages the messages, images and donations added as dedications to a page. They are also responsible for the appearance and availability of the page.

All Administrators are bound by the terms and conditions for use including the privacy policy.

Anyone who wishes to create a dedication by uploading a message, picture and making a donation will be asked to enter a name and email address.  Dedication donors can donate anonymously if they choose, otherwise their name and contact details will be shared with the Administrator(s) so that they can review their contribution and thank or contact them about it.

Private Access – In Memory Service

Where an in memory page is fundraising for the Mater Hospital Foundation, the page may be displayed and/or accessed via the tribute website. Page Administrators can make changes a tribute page, however, if they no longer wish the tribute to be available to the public, they must contact They should be aware this will impact the ability of people to access the in-memory page.,

Your Data And Consent To Marketing

If you create an in memory page, add a dedication to a page or make a donation via the service, then as part of this process we may ask for your consent for the recipient entity to contact you for marketing purposes.  The organisation will describe what your consent is being sought for and allow channel specific consent to be provided (such as e-mail and/or telephone).

Where we collect your personal information from

We will collect personal information from a number of sources. These include the following:

  • Directly from you: when complete electronic and/or paper forms we provide to you, contact us by phone, email or communicate with us directly in some other way.
  • Our Website: provides us with information about how you use it and the devices in your home that you connect to it.
  • Our payment provider: will provide details as to whether your payment has been accepted.

Who we share your personal information with:

  • Other service providers and advisors: such as companies that support our IT, help us analyse the data we hold, send communications to our customers, provide us with legal or financial advice and generally help us deliver our services to you.
  • The Government or our regulators: where we are required to do so by law or to assist with their investigations.
  • Police and law enforcement: to assist with the investigation and prevention of crime.


Our website has numerous security measures in place to protect the loss, misuse and alteration of information under our control, such as passwords and firewalls. We cannot, however, guarantee that these measures are, or will remain, adequate. We do, however, take data security very seriously and will use all reasonable endeavours to protect the integrity of the information you provide.

Transfers outside the EU/EEA

Some of the 3rd Party services or suppliers we use are based outside the EU/EEA. Transfers of data to these parties is conducted in line with the relevant Data Protection Laws and is kept under constant review.

For entities in the United States, we rely on either Privacy Shield or Model Contract Clauses as the basis for transfers. The Mater Hospital Foundation takes all necessary organisational and technical security measures to secure the personal data that we process.

Retention of Data

The periods for which we retain Donor and Supporter data are kept under regular review. Data is retained no longer than necessary in meeting the lawful purpose for which it is acquired and meeting legal obligations to retain.

Exercising your Rights as a Data Subject

As a Data Subject you have a variety of rights under EU law. These include:

  • The Right to be told if data about you is being processed, and for what purpose
  • The Right to receive a copy of all data the Mater Foundation holds about you
  • The Right to object to your data being processed for a given purpose
  • The Right to object to your data being included in any form of data profiling
  • The right to have errors in the data we hold about you corrected
  • The right to have data about you deleted, except where we have a valid overriding reason for keeping it.

To exercise any of these rights, please contact the Data Protection Officer at

Complaints and Feedback

Supporter feedback, including compliments, comments and complaints, provide a valuable source of information by which we can monitor and improve the experience of our supporters and stakeholders. Therefore, we value all feedback – good and bad. 

If you have a complaint about any aspect of our work, you can contact the Mater Hospital Foundation in writing or by telephone.


Phone: 01-8303482

Sending a letter to: The Mater Hospital Foundation, 53/54 Eccles Street, Dublin 7, D07KH4C

Please include your name, address and contact telephone number so we can contact you easily. 

For our full complaints policy please click here

Last updated 9th August 2023